Featured articleHow to Build a Machine-Learned Customer Health ScoreBuild a predictive, explainable health score that flags churn 180 days early and gives CS teams a clear signal of where to focus.15 mins
Featured articleHow to Build a Machine-Learned Customer Health ScoreBuild a predictive, explainable health score that flags churn 180 days early and gives CS teams a clear signal of where to focus.15 mins
The Hard Thing About Multi-product in SaaSWe unpack why launching a second product often feels like starting a new business entirely and why multi-product is hard, even when the logic seems obvious.Firaas Rashid5 mins
Why we’re investing in the Customer Growth Awards As post-sales teams increasingly drive customer success and revenue, this rebrand celebrates the strategic value of Customer Growth in a changing SaaS landscape. Firaas Rashid3 mins
Another CRM won’t fix your revenue problemThis article explains why real revenue rescue demands unified, value-linked data, not another siloed CRM.Firaas Rashid5 mins
Turning AI Hype into CS ResultsLearn how AI is transforming Customer Success. Learn how leaders use AI for efficiency, prioritization, insight, and strategy.30 mins
How to Build a Value-Driven Success PlanLearn how to use the OGSM framework, hear from Hook's VP of Customer Growth on how to build a value-driven success plan that works. 30 mins
What Makes a Good Customer Health ScoreLearn why most health scores fail and how to build one that drives action, trust, and renewals. 30 mins
The Efficiency Playbook: Real Strategies for Modern CS TeamsLearn how CS leaders from Hook and Singular drive efficiency at scale. Discover strategies to streamline processes, remove manual work, and align teams for consistent impact.30 mins
The Revenue Prediction PlaybookLearn how to tell a compelling value story, build a reliable health score, and forecast retention with confidence.15 mins
How to Achieve Your GRR TargetLearn how CS leaders plan, forecast, and own their GRR target. Watch this webinar to build a smarter, more strategic retention playbook.30 mins
Happy Ears, Hidden Risks: Customer Success in 2025Discover what it takes to build a high-impact, revenue-driven CS team using predictive insights and scalable strategy.15 mins
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