The Efficiency Playbook: Real Strategies for Modern CS Teams

Every CS team wants to be more efficient, but doing it well — and without losing impact — is harder than it sounds. With increasing pressure on teams, the question becomes: what actually works in the real world?

Join CS leaders Tash Evans and Mike Gadd as they break down the processes, tools, and mindsets that truly drive efficiency. You’ll learn how to eliminate repetitive tasks, enable consistent execution across regions, and empower your team to focus on what matters most.

What you’ll learn:

  • How to build processes and implement technology that truly drives efficiency

  • How to eliminate manual, repetitive tasks that slow teams down

  • How to align global and local CS teams for consistent execution

  • How to cultivate an efficiency-focused mindset across your organisation

Meet the Speakers

Tash Evans

VP of Customer Growth

Mike Gadd

Director of Customer Success at Singular

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