Built to handle the work you shouldn’t have to.
AI agents that spot risk, recommend next steps, and handle the busywork. So you can spend time doing what you do best - making your customers successful.
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AI agents that spot risk, recommend next steps, and handle the busywork. So you can spend time doing what you do best - making your customers successful.
Echo sees churn risk early by listening to what customers say, watching how they use your product, and understanding the patterns that matter.
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From churn signals to expansion opportunities, our agents scan every customer signal and product interaction in real time so your team can proactively influence revenue.
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Hook generates fully tailored plaibooks for every account at risk using deep context from conversations, product usage, and support history. Each plaibook is ready to go, with step-by-step actions specific to that customer. And they’re not just suggestions - Hook can trigger them automatically via Slack, email, or directly to your team.
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Need to loop in the right internal team when a risk is flagged? Send a Slack message? Trigger an onboarding sequence? Escalate a support case? Hook’s AI agents handle it instantly and intelligently. Every trigger. Every action. Fully automated by default. Want more control? Add rules, approvals, or routing logic - it’s all built in.
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Every risk or opportunity is grounded in evidence with clear citations from support tickets, usage patterns, or email threads. Our models are trained on real churn and upsell events, so the insights you get are real - they’re tested against real outcomes every day.
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Every meeting, every conversation, every support ticket in one place, contextually aware of what your customer is expecting. Need to follow up? Hook can write the email, draft the meeting invite, or prep your next internal 1:1 automatically.
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See risk across your entire product portfolio in one place. Hook tracks usage, risk, and upsell signals across all your products - no silos, no handoffs. Every CSM gets deep, context-aware insight across the full customer footprint, without needing a product specialist. Fewer gaps. Smarter coverage. Maximum impact.
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Have parent-child account structures? No problem. Need to support complex internal reporting lines? Hook makes sure every manager sees exactly what they need. AEs see their book. CSMs see theirs. Pooled teams? Fully supported - with shared visibility and zero duplication.
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Team Lead (Scale)
Hook agent’s achieve 93% accuracy in live environments with customer-specific training sets
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Ask Hook about any customer, risk, or priority and get smart, actionable guidance on what moves the needle.
Whether you’re a CRO, Head of CS, or CSM - Hook adapts to your goals and book. Ask questions and get answers built for your view of the world.
From finding insights to building reports, Hook Chat doesn’t just respond, it makes things happen across your stack.
Senior CSM, Salesloft
Hook agent’s achieve 93% accuracy in live environments with customer-specific training sets
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Tracking product usage drop offs, feature adoption, onboarding metrics - our agents leverage ML to spot the outcomes you care most about: churn, upsell, cross-sell, or free-to-paid conversion.
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Hook doesn’t just tell you what changed. It shows you why. Every risk score is tied back to real product behaviors: feature usage, user logins, champion engagement. You’ll always know where the insight came from and what it means.
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ML analyzes patterns per product, per team, per geography so you know where churn risk hides or where growth potential lies.
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Every renewal, every churn feeds your models - they continuously retrain on your outcomes so the longer you use it, the better it gets.
Access to Hook
Go live. Your CSMs’ books of business are automatically uploaded and prioritised
Your agents are active with Calls, Meetings & Support data - immediate risk and opportunity signals are surfaced alongside smart, tailored next steps.
Automations are live
Access to Product Data
Key product metrics are first displayed in Hook, giving you a look at how accounts track against your success benchmarks.
Your ML model is in build mode
Machine Learning Model is Live
You can now see a unified view of customer health, combining product behavior and sentiment into clear, actionable scores.
Accounts are automatically bucketed by health, so your team knows where to focus and why.
Layer ML into your automations
Trigger automated workflows based on product signals: assign tasks, launch plays, or alert your team when engagement drops.
Director of Customer Success, Juro
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