Up to 90% accurate risk prediction, across every product. Predictions up to 180 days out.
Every action is linked to impact
Tailored plaibooks for every scenario - powered by what’s worked before.
Automate a CSMs workload
Automate research, prep and follow-up so a CSM can focus on strategic conversations.
Unlock hidden revenue growth
Continuous scanning and alerting of risk and upsell opportunities.
Scale CS without adding headcount
Run fully automated plays triggered by real-time data.
The end of CS platforms. The rise of AI agents.
Hook’s agents identify the most important accounts and next steps - and can even act on them for you.
stop
start
Analyzing multiple data sources
Checking support tickets
Manually entering health scores and CS sentiment
Updating forecasts
Finding the relevant play to apply for a risk
Executing static playbook tasks
Pushing stakeholders into a cadence
Prepping for calls by reviewing multiple data sources again
Manually logging call outcomes and follow-up tasks
Letting our agents think and do the hard work for you.
Automatically surfaces risk from across your product, meeting, email and support data sources
Tells you the best next steps for that specific customer based on what's worked before
Drafts the next step for you...or even executes on it automatically
Answers any question on your book of business, instantly
What you unlock with Hook
Turn every CSM into your best CSM
From surfacing top risks to highlighting where to focus, Hook equips your team with the insights they need - right when they need them. Answers to key questions are at their fingertips, so they can work smarter, move faster, and deliver more value.
For leaders, it’s like having a personal command centre. Prep for a 1:1 or customer meeting in seconds with real-time context at your fingertips. Get instant alerts on upsells or risk turnarounds - and celebrate the wins as they happen.
Run a consistent, insight-driven risk process
Hook predicts churn with up to 90% accuracy and predictions can be made up to 180 days in advance - giving you early warning and ample time to take action.
Each risk is paired with a dynamic plaibook, tailored to the specific customer and situation, turning your risk process into a proactive and personalised engine.
No more chasing CSMs to log risks - Hook listens across every channel and ensures your risk process is consistent, accountable, and always on.
No more chasing CSMs to log risks - Hook listens across every channel and ensures your risk process is consistent, accountable, and always on.
Scale CS, with a personal touch
Hook continuously scans your entire book of business for risk — using signals from product usage, meeting sentiment, emails, and support tickets. For every risk it detects, Hook recommends proven, personalised actions based on what’s worked before - and can automatically execute these actions at scale, meaning you can run an entire CS segment automatically through Hook.
Testimonial
Hook has helped us cut our hiring by 50% by maximising current resources to manage larger books of business.
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