More CS teams than ever are being given revenue targets, without the support, tools, or mindset training to go after them. While sales teams are coached to forecast, plan, and close, CS is often left guessing, leading to vague playbooks, reactive renewals, and a lot of stress.
In this session, Hook’s VP of Customer Growth, Tash Evans, and CS Leader, Eliza Cheyney, share how they treat their GRR targets like business owners.
What you’ll learn:
How to turn a retention % into a real dollar goal
How to forecast risk + opportunity across the full year
How to build a plan that drives confidence from your manager to the board
If you’re tired of “do more QBRs” being the answer to every renewal question, this webinar gives you a smarter, more strategic path forward.
Watch the webinar and start building your GRR plan with intention, not guesswork.
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