Featured articleHow to Build a Machine-Learned Customer Health ScoreBuild a predictive, explainable health score that flags churn 180 days early and gives CS teams a clear signal of where to focus.15 mins
Featured articleHow to Build a Machine-Learned Customer Health ScoreBuild a predictive, explainable health score that flags churn 180 days early and gives CS teams a clear signal of where to focus.15 mins
3 Core Motions for Customer SuccessBuild a proactive, revenue-aligned Customer Success function. Learn the 3 essential motions to drive outcomes, spot risk early, and hit your retention targets.Natasha Evans4 mins
3 Essential Steps for a Robust Risk Management ProcessTransform your risk management approach! Explore key strategies for identifying risks early, taking action, and ensuring accountability to boost customer retention. Natasha Evans4 mins
A New Hook With a Bigger MissionThis is the story of our evolution: empowering humans with AI to do what truly matters: helping customers succeed. Firaas Rashid3 mins
The Hard Thing About Multi-product in SaaSWe unpack why launching a second product often feels like starting a new business entirely and why multi-product is hard, even when the logic seems obvious.Firaas Rashid5 mins
Why we’re investing in the Customer Growth Awards As post-sales teams increasingly drive customer success and revenue, this rebrand celebrates the strategic value of Customer Growth in a changing SaaS landscape. Firaas Rashid3 mins
Happy Ears, Hidden Risks: Customer Success in 2025Discover what it takes to build a high-impact, revenue-driven CS team using predictive insights and scalable strategy.15 mins
The Business Case BlueprintLearn how to craft compelling business cases. Learn how to prove ROI, speak finance’s language, and secure budget for CS tech.30 mins
Managing Complex Customers in CSLearn how CS leaders handle complex accounts across products, regions & teams, actionable tips for real-world customer success.30 mins
3 Ways Data Makes You More Proactive in Customer SuccessDiscover how to use data to spot risk early, identify expansion opportunities, and drive more value for customers. Build a proactive Customer Success strategy that reduces churn and fuels growth. 2 mins
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