Looking at customer health in aggregate hides the real story. When accounts use multiple products, a single health score can mask serious risk or overlook untapped growth. One product might be thriving while another is quietly churning.
Without product-level visibility, you’ll miss early warning signs, misjudge account health, and leave expansion opportunities on the table. Instead of growing revenue and hitting your financial target, you could be missing opportunities. Below explains why a multi-product strategy is essential for accurate forecasting, smarter retention planning, and scalable revenue growth.
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