Featured articleHow to Build a Machine-Learned Customer Health ScoreBuild a predictive, explainable health score that flags churn 180 days early and gives CS teams a clear signal of where to focus.15 mins
Featured articleHow to Build a Machine-Learned Customer Health ScoreBuild a predictive, explainable health score that flags churn 180 days early and gives CS teams a clear signal of where to focus.15 mins
NRR Is the New NPS: How AI Is Powering the Next Era of Customer SuccessLearn why NRR is replacing NPS as the true measure of Customer Success, and how AI empowers CSMs to focus on the activities that truly drive revenue and retention.Natasha Evans3 mins
Why our CEO started HookLearn how after seeing firsthand how sentiment surveys failed to predict renewals, founder Firaas Rashid set out to build a data-driven approach that measures real value.Firaas Rashid4 mins
Driving Results through ChampionsTransform your risk management approach! Explore key strategies for identifying risks early, taking action, and ensuring accountability to boost customer retention. Natasha Evans4 mins
Every CS leader should forecast annuallyLearn how annual forecasting gives CS leaders the visibility to hit retention targets and the confidence to act early.Natasha Evans4 mins
Retention before and after the AI revolutionLearn how annual forecasting gives CS leaders the visibility to hit retention targets and the confidence to act early.Natasha Evans4 mins
Why executive engagement should be a CS priorityDiscover why executive engagement is the secret to stronger renewals and deeper customer impact — lessons from Attest’s VP of Customer Success.Natasha Evans4 mins
Using MEDDICC to Strengthen Customer Relationships and RenewalsDiscover how MEDDICC helps Customer Success teams drive renewals, strengthen relationships, and prove value — lessons from Trumpet’s CRO, Ollie Sharpe.Natasha Evans4 mins
Metrics & MEDDICC: Turning Data into a Value StoryLearn how Customer Success teams can use MEDDICC to turn metrics into meaningful value stories that drive renewals and growth.4 mins
Scaling Customer Success (Long Tail, Big wins)Design a scalable Customer Success model using automation, AI, and smart journeys that drive retention and revenue without losing the human touch.15 mins
Who Should Own the Renewal Negotiation? 5 Questions to Help You DecideUnsure whether renewals should sit with CS, Sales, or a dedicated team? Use these 5 questions to guide your decision.Natasha Evans4 mins
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