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How to Build a Machine-Learned Customer Health Score

Build a predictive, explainable health score that flags churn 180 days early and gives CS teams a clear signal of where to focus.

15 mins

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Featured article

How to Build a Machine-Learned Customer Health Score

Build a predictive, explainable health score that flags churn 180 days early and gives CS teams a clear signal of where to focus.

15 mins

Turning conversations into playbooks: Introducing Echo
We built the foundation of Hook on the important principle that relating data to revenue needs to be the foundation of a world class Customer Success team. Without that, it’s guesswork at best - and at worst, you’re focused on completely the wrong work.
2 mins
A whirlwind 8 weeks - my internship at Hook
Another CRM won’t fix your revenue problem
The hard thing about multi-product in SaaS
The frustrating thing about hard things is that they are often obvious in hindsight.
5 mins

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