Your customer might be buying your product across multiple departments, regions, or subsidiaries — but without parent-child visibility, you’re left with a fragmented view. Parent-child visibility lets you connect those accounts into a unified structure, showing how each piece fits into the larger organization. This gives you the context you need to act strategically. Modern SaaS customers are complex, with different buyers, goals, timelines, and success plans — and a single health score can’t capture that
An enterprise account might include:
Multiple subsidiaries buying independently
Separate success plans per business unit
Risk signals at the child level that escalate into parent-level churn
Treating these accounts as a single line item leads to blind spots, missed risks, missed expansion, and ultimately lost revenue. When your strategy depends on knowing where to act, this lack of visibility isn’t just inconvenient, it’s costly.
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