Health scores often get a bad rap and for good reason. Most are too simplistic, overly sentiment-driven, or lack the clarity and trust needed to drive action. They often fail to reflect what actually matters, leading to mistrust from CS teams, confusion at the leadership level, and missed chances to manage risk proactively.
In this webinar, CS veterans from One Advanced, Slack, and Hook share what separates a useful health score from a misleading one. You’ll learn how to build a score that prioritizes your team’s focus, reflects real customer value, and uses your data to drive real results, not just gut instinct.
What you'll learn:
Why most health scores fail and how to fix them
What to measure (and what to ignore)
How to use health scores for prioritization, not vanity
Real examples from teams that have built and rebuilt them
If your health score feels like a checkbox or worse, a false signal, this session is your roadmap to getting it right. Whether you’re starting from scratch or refining what you’ve got, you’ll leave with a clearer, more actionable approach.
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