If your health score is wrong, everything downstream is at risk. You won’t spot churn early. You’ll miss expansion signals which could lead to you missing your target.
Many Customer Success and RevOps teams are under increasing pressure to deliver accurate retention forecasts and drive revenue impact—but they’re relying on health scores that are outdated, overly simplistic, or built on vanity metrics. The result? Teams are reacting too late, focusing on the wrong accounts, and struggling to explain missed numbers.
To build a CS engine that’s truly proactive, you need a health score that’s robust and dynamic.
This guide shows you how to build a health score that tells you what’s happening now, what’s coming next, and what actions to take so you can forecast with confidence and stay ahead of risk.
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