How does a single health score hide risk in multi-product accounts?
A blended health score hides risk in multi-product accounts because it averages across products: so one product thriving can mask another quietly churning underneath it, and neither shows up clearly in the aggregate number. That's how teams miss early warning signs on the losing product and leave expansion sitting untouched on the growing one.
Hook scores health at the product level, not just the account level, so Echo can flag risk on the specific product that's slipping even while the overall account looks healthy, and Guardian can catch strong adoption on one product as a signal to expand into another, rather than letting it get lost in an aggregate score.
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