One of the biggest challenges we hear from CS leaders is scale. Books of business keep getting bigger, while headcount stays flat or even shrinks.
Questions that are most top of mind:
How do we become more efficient without compromising results or customer experience?
How do we deliver the right message, to the right customer, at the right time without relying only on human touch?
How do we improve GRR in the long tail by leveraging technology?
In this webinar, you’ll hear from CS leaders Steffen Kaiser and Jeff Love on how they’re rethinking scale using data, tech, and smarter engagement to do more with less, while still driving retention and growth.
What you’ll learn:
Practical ways to balance efficiency with impact
How to identify opportunities and risks before it’s too late
Proven strategies for lifting GRR across your long tail
Plus: Get our downloadable guide for even more tactics.
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