A CS Leader's Guide to hitting their GRR/NRR target is a practical, data-driven playbook for Customer Success leaders who want to move beyond gut feel and run renewals like a true revenue operation.
This guide breaks down how to build a reliable, predictive renewals forecast and plan using health scores, uncover your gap to target, and create a repeatable plan to close it.
You’ll learn:
How to analyse your book of business,
Prioritise high-impact saves, unlock expansion in healthy accounts
Introduce the same rhythm and accountability that Sales teams use to hit quota.
Whether you're responsible for GRR, NRR, or both, this guide gives you the structure, clarity, and system you need to forecast with confidence and hit your number with precision.
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