Meet Guardian

Drive adoption proactively, at scale.

Guardian continuously monitors product usage across every account and proactively drives adoption, before it ever turns into churn risk.

Adoption protected. Risk prevented.

Guardian catches usage drops before they show up anywhere else.

After onboarding, usage doesn't fall off a cliff, it starts to drift. Slowly, across dozens of accounts at once, in ways that are hard to spot until the health score shows up red six months before renewal. Guardian monitors usage continuously across your entire book, benchmarking every account against the usage levels our ML model has identified as optimal to prevent risk. It then automatically drives customers back to those benchmarks to close the gap before it becomes wide enough to matter.

The right intervention, at the right moment, automatically.

When Guardian detects usage falling below your set thresholds, it doesn't just flag it, it acts. Guardian sends emails, in-app nudges, or educational content tailored to where that customer is falling short. When the situation needs a human, it escalates to a CSM with full context. And once core adoption goals are met, Guardian shifts gear, pushing new feature adoption and turning product engagement into an expansion signal, not just a retention metric.

Proactive adoption, across every account, at every stage of the lifecycle.

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