Testimonials
See what our customers say
“Hook’s Brief has been a game-changer. It gives me the customer context I need instantly to prepare for meetings. In seconds, I get the intel that might have taken a CSM hours to gather before. The signals and “plaibooks” for our CSMs promise to be a huge unlock, helping us identify churn risk early so we can focus on areas where we can make the biggest impact.”
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“Hook lets me walk into every 6-month meeting fully prepared. It instantly pulls together account summaries, risks, upsell signals, and key finance contacts - work that used to take me 30–60 minutes per meeting. It’s saved me hours each week and completely transformed how efficiently I can prepare.”
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“Hook not only brings all important data and communications together in one place, but it provides a system to act on it. Just one Hook alert lead to an upsell of £18k from one customer that we closed within weeks of the alert.”
“Hook’s AI chat has been critical to my Customer Success workflow. It’s made me more consistent and more strategic, given leadership better visibility than we’ve ever had, and ultimately improved our hygiene and customer outcomes.”
“Hook gives me the transparency to quickly identify low adopters, place active users into the right cadences, and consolidate manual admin into one simple workflow, saving me hours each day and driving my best performance yet.”