Testimonials

Ambar Estevez

Salesloft

"Hook allows me to manage and view my book of business holistically. With Hook, I have visibility over my entire book of business which allows me to prioritize my work without neglecting any accounts. Hook enables me to focus on the areas that need the most attention."

Jim Turner

Exclaimer

"I loved the Hook software as soon as I saw it in action. It's simple but powerful, easy to access exactly the data you need and shows me board-ready forecasts as well as boots-on-the-ground CSM reports and triggers. Hook not only shows me top-level NRR and GRR predictions but also gives me the tactical information I need on at-risk customers."

Marcin Burzec

Canva

"Hook offers us an AI-driven analysis of our renewal, churn, and upsell forecasts derived from our past data. What I like is the ease of use, ease of implementation, and great customer support. Hook replaces our intuition and spreadsheets with valuable data-driven insights on where to concentrate our efforts for optimal outcomes in terms of renewal success, GRR, and NRR."

Laura Capel

Salesloft

"Hook provides a clearer view into how our product is being used. We can see how the different features of our platform have been adopted like never before. The user-level buckets have helped elevate my conversation with customers and the overall engagement score gives me a quick snapshot of the health of my book."

Emmy Catherine Carter

Salesloft

"Hook has been exceptional in their level of service and support. Our feedback to the team has always been well received, amendments have been welcomed and swiftly actioned. The level of support Hook offers goes above and beyond, and they are always happy to jump on a call when required, resulting in a seamless process. They are experts in what they do and I have every confidence in their capabilities."

Leah Katherine Hill

Sourcescrub

"As a Success + Growth professional, I have tried numerous tools to help me better understand and engage with my customers, but Hook stands out as a game-changer for my team and I. Hook effortlessly integrates with our sales execution platform and fosters seamless collaboration across functions by enabling us to operate from a unified set of sequences. Hook’s ability to seamlessly track customer interactions, subscriptions, licenses, and meetings, combined with its powerful persona creation and CRM integration, makes it an invaluable asset for growth-driven teams."

Charley M

Gearset

"I like how Hook quickly identifies at risk accounts based on a number of different factors. It also allows me to see who the power users are at my accounts which is especially helpful if they are contacts I haven't met before. Plus, it’s really quick and easy overview of my customers usage metrics."

Emmett Jones

Vanta

"Hook allows CSMs to see critical changes to customer accounts, high-value actions they're taking in the product, and triggers for early churn risk. The Hook team is a great partner in synthesizing and organizing tons of customer and product usage data into clean, easy-to-use dashboards and views that save reps time and effort managing their book of business!"

Cassie Beard

Salesloft

"Hook is a really easy tool to use. As a CSM, it's a great place to review my entire list of accounts and understand what accounts are doing well and which accounts need my attention. More than that, Hook recommends what action I should take given their health score."

Suzanne Graham

Salesloft

"Hook has allowed us to start understanding our customers' health at scale, empowering us to make strategic decisions on where we spend our time and resources. We've been able to develop and launch a more proactive motion to try and enhance our customers' experience, influence adoption, and get ahead of retention risks in a way that we simply could not do before Hook."

Kayla Fuller

Salesloft

"Hook is amazing for visibility - to see account usage/engagement at a high level, but also the ability to be able to drill down into specifics. Hook is a great tool to get ahead of potential churn and help customers who may need it before potentially canceling at renewal, with zero notice before. Love that I can also see license whitespace."

Simon Harris

Salesloft

"Hook has a nice and clean UI, simple search and filter and easy-to-use functionality. Hook gives a simple view of account health and engagement, in order to avoid churn, and discover white space in accounts."

Adam Johnson

Salesloft

"Hook enables me to track the change in engagement levels of my accounts and gives me visibility into a large number of accounts in one view."

Matt T

Gearset

"Hook’s platform provides us with really valuable insights into our customers health metrics, making it possible to work really effectively both on a 1:1 basis and at-scale. As a team, they're really great to work with and i've always felt well supporte by them."