See the Full Picture with Multi Product, Not Just the Score
Product-Level Insights: Your First Line of Defense Against Customer Risk
Precision isn’t optional, it’s essential.
A strong Multi Product strategy relies on a granular breakdown of:
✅ Contract & Renewal Data
Do different products have separate renewal cycles?
✅ Account & Buying Teams
Are different decision-makers involved for each product?
✅ Usage Trends
How is adoption shifting across products over time?
Without a Multi Product approach, organizations risk:
❌ Missing early warning signs of churn such as overlooking product-specific disengagement
❌ Over or under-estimating financial projections, leading to inaccurate revenue forecasts
❌ Misallocating team resources by focusing effort on accounts that seem healthy but contain at-risk products
Introducing Multi Product
Pinpoint Risk Per Product
Identify if a customer is healthy overall or if one product may cause risk whilst another thrives.
Enable Targeted Customer Success Actions
Tailor unique engagement strategies per product instead of applying a blanket one-size-fits-all approach.
Improve Forecasting & Retention Strategies
Understand which products are driving renewals and where attrition is occurring.
Uncover Cross-Sell & Expansion Opportunities
Identify customers successfully using one product who may benefit from an additional offering within your product suite.
Rated 4.8 out of 5 on G2
Effortless Visibility Across Every Product
Getting clarity across multiple products shouldn’t be complicated. Hook’s intuitive interface makes it simple to view product-level engagement, spot trends, and take action, all in just a few clicks. Whether you're identifying risk, uncovering growth opportunities, or aligning teams, Multi Product visibility is built right into your workflow.
View by Product in Just a Click
Using Hook, you’ll start with a high-level view of all your customers.
Want to dig deeper? Simply head to the Product tab and select the product you want to explore. Your metrics will update instantly.
Scroll through key metrics like engagement distribution across product subscriptions, all in one place. What’s more, we’ll highlight Suggested Actions that you can take, today. Multi Product is tailored entirely to your business, helping you to boost engagement and mitigate risk, where it matters most.
Want a closer look? Select any customer to view product-level performance, including risk scores, key metrics, alerts, and targeted actions.
With a full view of risk across products and customers, you’ll quickly identify any churnable entities and know exactly how to act upon them.
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