Amazing customer experiences start here.
Let’s do this. Join the journey.
At Hook, we’re on a mission to change how subscription companies engage with their enterprise customers — with the ultimate goal of reimagining customer loyalty entirely.
When it comes to customer engagement, we believe that, for far too long, companies have focused too much on signing people up to their subscription products, and not enough on keeping them happy once they’re a customer.
By giving businesses a complete picture of customer loyalty in real time, we can help them identify exactly who they need to focus on.
What we believe. Our values.
Our values are the best way to get to know us. We really do try and live these everyday. They’re deeply embedded in how we hire, promote and reward our people.
Customers come first
We go above and beyond in everything we do; always on the lookout for ways to make our customers happier.
Leadership is a state of mind
We all behave like leaders: accountable, inspiring, and willing to play an active role across the business.
Everyone on the same team
We support each other, learn together and share in each other’s successes. It’s our collective responsibility to look out for each other.
Ambition followed by execution
We’re passionate and brave, but always follow through on our big ideas, turning plans into detailed action.
Respect is our default
We treat everyone with kindness, act with integrity, and celebrate the diversity that makes our teams special.
What we offer. A work-life balance like no other.
Your slice of the pie
We offer equity to all employees, giving them a piece of the incredible product and company that we’re building together.
Our home in London
We’re lucky to have an amazing office in Liverpool Street with plenty of flexible working space and twice weekly team lunches.
Social and wellness
We offer private medical insurance, and a flexible wellness allowance. Plus, there are regular socials where the team can unwind together.