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London
2024-07-23
Account Executive
The Role
Hook's mission is to reinvent how businesses engage with their customers by providing machine-learnt insights to help companies radically improve customer loyalty and revenue forecasting using data.
We’ve raised $multi-million in funding from some of the top investors in Europe and the US and have an enviable list of customers that we’re working with including some of the fastest growing companies in the world. We’re looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world’s leading workplaces for great people along the way.
What you will do
Joining Hook at this early stage as we scale provides the unique opportunity for someone to have an immediate impact on our revenue and customer growth for 2024 and beyond. We are looking for someone to manage the entire sales cycle, from identifying opportunities, you'll strategise prospecting efforts, uncover key insights in discovery sessions, accurately predict outcomes, and close deals.
- Work closely with our SDR team to fuel our growth by stacking up your pipeline! Your self-motivation and tenacity will fuel the generation of new leads, ensuring our success soars to new heights
- Prioritise your book of business and formulate account plans and strategies to ensure success
- Embrace the role of a trusted advisor by understanding our customers' needs to scope out how Hook would be used within the prospect’s company e.g. implementation process and timeframes, workflows, metrics & goals that they can expect to achieve etc.
- Contributing to the growth and development of the Hook product by providing feedback from conversations with your customers and prospects
Requirements
- Proven track record of successfully selling SaaS solutions in a B2B environment - ideally you have consistently over achieved on your targets or been a top performer
- You thrive in ambiguity and can identify your prospects’ pain points and run captivating product demos that highlight the differentiation & value in Hook
- You are an excellent communicator and feel comfortable authentically engaging with C-Suite level decision makers.
- You are naturally curious and an attentive listener. Your negotiation style is based on immersing yourself in the challenges of your prospects and deriving enjoyment from solving their problems
- Desirable: Experience with ACV's >$50k
- You have the ability to take a strategic and structured approach to identifying new business opportunities, engaging internal and client stakeholders, and closing deals
- Embrace team culture and uphold our company values
Benefits
💸 £65k - £80k base salary plus double OTE (depending on experience)
🏖️ 27 days holiday (option to buy and sell holiday) + bank holidays
📈 Generous stock options
🏥 Private health insurance so you can get the best care you need
🧘 Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food
📚 Annual learning & development budget for every employee
🏢 Flexible working - we’ll all come together three days a week but otherwise you can work from home or come into our awesome office in Liverpool Street
💻 The best equipment for everyone to work with
Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best.
London
2024-09-06
Data Engineer
The Role
Hook's mission is to reinvent how businesses engage with their customers by providing machine-learnt insights to help companies radically improve customer loyalty and revenue forecasting using data.
We’ve raised $multi-million in funding from some of the top investors in Europe and the US and have an enviable list of customers that we’re working with including some of the fastest growing companies in the world. We’re looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world’s leading workplaces for great people along the way.
One of the foundational technical challenges at Hook is to create self-service data and ML pipelines for our customers which surface useful business outputs like churn and upsell prediction.
Responsibilities:
You will wear many hats in your engineering duties. Your day-to-day will include:
- Working in a team with technical and non-technical colleagues to design and build product features that add value to our customers
- Working across the product - and writing clean, well-tested code
- Own significant parts of our product architecture and propose and lead new improvements
- Reviewing other software engineers code and provide structured feedback
- Designing our engineering processes and patterns to be the best for our team
- Monitoring system performance and ensure everything is up and running
- Designing our data schemas to suit the needs across the business
There’s a lot going on - you’ll be building a brand new category of SaaS product! The more you want to be involved, the more you will find there is to do and the more impact you will have on our joint success.
Requirements
We're looking for an ambitious self-starter who wants to be part of an early-stage company full of amazing talent and with a global vision.
- Experience working on scalable data pipelines and data infrastructure
- Understanding the product/business requirements and building features within the data pipeline to deliver value to customers
- Experience working in taking data products through different development environments into Production
- Selecting and implementing appropriate data storage solutions based on use-case and cost-efficiency
- Understanding features required by machine learning models and ensuring data pipelines adapt to ML requirements
- Building appropriate data monitoring solutions that help detect and recover from data issues
- Excellent communication skills, with the ability to effectively collaborate and convey ideas to diverse stakeholders
- The ability to pick up and use third party APIs and tools
- Experience working with Python and different databases and data platform tools
Desirable: A good understanding of cloud technologies
Benefits
💸 £60,000 - £105,000 (depending on experience)
🏖️ 27 days holiday (option to buy and sell holiday) + bank holidays
📈 Generous stock options
🏥 Private health insurance so you can get the best care you need
🧘 Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food
📚 Annual learning & development budget for every employee
🏢 Flexible working - we’ll all come together two days a week but otherwise you can work from home or come into our awesome office in Liverpool Street
💻 The best equipment for everyone to work with
Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best.
At Hook, we embrace diversity in all its forms and are committed to creating an inclusive workplace where everyone feels valued and respected. We encourage applications from individuals of all backgrounds, experiences, and perspectives, as we believe that a diverse and inclusive team fosters innovation and contributes to our collective success. If you share our passion for excellence and want to contribute to a workplace that celebrates diversity, we encourage you to apply. We are an equal opportunity employer.
London
2024-08-22
Full Stack Engineer
The Role
Hook's mission is to reinvent how businesses engage with their customers by providing machine-learnt insights to help companies radically improve customer loyalty and revenue forecasting using data.
We’ve raised $multi-million in funding from some of the top investors in Europe and the US and have an enviable list of customers that we’re working with including some of the fastest growing companies in the world. We’re looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world’s leading workplaces for great people along the way.
Responsibilities:
You will wear many hats in your engineering duties. Your day-to-day will include:
- Working in a team with technical and non-technical colleagues to design and build product features that add value to our customers
- Working across the stack - frontend and backend, and writing clean, well-tested code
- Own significant parts of our product architecture and propose and lead new improvements
- Reviewing other software engineers code and provide structured feedback
- Designing our engineering processes and patterns to be the best for our team
- Monitoring system performance and ensure everything is up and running
- Designing our data schemas to suit the needs across the business
There’s a lot going on - you’ll be building a brand new category of SaaS product! The more you want to be involved, the more you will find there is to do and the more impact you will have on our joint success.
Requirements
We're looking for an ambitious self-starter who wants to be part of an early-stage company full of amazing talent and with a global vision.
- Experience working on both frontend and backend development. We use React on the frontend side
- Experience working in taking products through different development environments into Production
- Excellent communication skills, with the ability to effectively collaborate and convey ideas to diverse stakeholders
- The ability to pick up and use third party APIs and tools
- Experience working with Python on the backend with frameworks, such as Django, Flask or FastAPI
- Desirable: A good understanding of cloud technologies
Benefits
💸 £75,000 - £85,000(depending on experience)
🏖️ 27 days holiday (option to buy and sell holiday) + bank holidays
📈 Generous stock options
🏥 Private health insurance so you can get the best care you need
🧘 Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food
📚 Annual learning & development budget for every employee
🏢 Flexible working - we’ll all come together two days a week but otherwise you can work from home or come into our awesome office in Liverpool Street
💻 The best equipment for everyone to work with
Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best.
At Hook, we embrace diversity in all its forms and are committed to creating an inclusive workplace where everyone feels valued and respected. We encourage applications from individuals of all backgrounds, experiences, and perspectives, as we believe that a diverse and inclusive team fosters innovation and contributes to our collective success. If you share our passion for excellence and want to contribute to a workplace that celebrates diversity, we encourage you to apply. We are an equal opportunity employer.
London
2024-07-03
Growth Marketing Specialist
The Role
Hook's mission is to reinvent how businesses engage with their customers by providing machine-learnt insights to help companies radically improve customer loyalty and revenue forecasting using data.
We’ve raised $multi-million in funding from some of the top investors in Europe and the US and have an enviable list of customers that we’re working with including some of the fastest growing companies in the world. We’re looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world’s leading workplaces for great people along the way.
The Role:
As a Growth Marketing Specialist, you will play a critical role in developing and executing multi-channel campaigns. Working alongside our content producer and reporting directly to the Head of Marketing, you will be responsible for transforming our content into strategic, data-driven marketing initiatives. You'll collaborate with stakeholders across the business, particularly in sales and product, to drive growth and success.
Job responsibilities:
- Campaign Management: Develop and implement multi-channel demand generation campaigns aimed at increasing top-of-funnel activities, inbound pipeline, and overall revenue.
- Optimisation: Leverage data to inform, test and refine campaigns, including SEO efforts, ensuring continuous optimisation and improvement of organic results.
- Execution: Manage our paid ads agency and lead paid advertising campaigns across multiple channels, including Google and LinkedIn. Oversee the execution of digital marketing campaigns, SEO, social media, email, and webinars.
- Data & Reporting: Lead the reporting process for demand generation activities. Analyse performance data, provide insights, and uncover improvements to enhance the customer journey.
Requirements
- Strong analytical skills with a data-driven mindset
- Proven success in planning and executing multi-channel campaigns, including SEO, paid social, events and webinars
- Experience with marketing automation tools and CRM systems (Hubspot preferred but not required)
- Excellent collaboration skills to work effectively with cross-functional teams
Benefits
💸 £55,000 - £65,000 depending on experience
🏖️ 27 days holiday (option to buy and sell holiday) + bank holidays
📈 Generous stock options
🏥 Private health insurance so you can get the best care you need
🧘 Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food
📚 Annual learning & development budget for every employee
🏢 Flexible working - we’ll all come together three days a week but otherwise you can work from home or come into our awesome office in Liverpool Street
💻 The best equipment for everyone to work with
Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best.
London
2024-07-30
Sales Development Representative
The Role
Hook's mission is to reinvent how businesses engage with their customers by providing machine-learnt insights to help companies radically improve customer loyalty and revenue forecasting using data.
We’ve raised $multi-million in funding from some of the top investors in Europe and the US and have an enviable list of customers that we’re working with including some of the fastest growing companies in the world. We’re looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world’s leading workplaces for great people along the way.
What you will do:
As a Sales Development Representative, your job will be to lay the foundation for the rest of the sales team by engaging with customers and prospects, helping them understand the benefits of Hook and progressing them in the sales process. You will play a pivotal role in driving revenue growth by generating high-quality leads, qualifying prospects, and setting up meetings for our sales team.
- Conduct outbound prospecting activities, including cold calling and emailing to generate new leads and opportunities.
- Continuously improve key sales metrics, such as response rates, engagement rates, and conversion rates.
- Consistently meet or exceed monthly/quarterly sales targets for lead generation and opportunity creation.
- Having in-depth conversations with prospective customers about their needs and communicating those needs to the rest of the team- you will be responsible for helping us stay customer-first.
- Represent Hook at industry events and conferences
- Sales training and development courses to develop you as a sales expert
- Keeping up to date on sales and customer success trends to increase your credibility in the industry e.g. subscribing to blogs/podcasts, reading books, researching case studies.
Requirements
- You are relentless in your pursuit of success, leaving no opportunity unexplored.
- Curiosity drives you forward; you are constantly asking questions and seeking new knowledge.
- You prioritise collaboration and teamwork, recognising the value of diverse perspectives.
- Balancing multiple conversations at different stages comes naturally to you, ensuring each interaction adds value for the customer
Benefits
Benefits
💸 £35k base salary + £15,000 OTE
🏖️ 27 days holiday (option to buy and sell holiday) + bank holidays
📈 Generous stock options
🏥 Private health insurance so you can get the best care you need
🧘 Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food
📚 Annual learning & development budget for every employee
🏢 Flexible working - we’ll all come together three days a week but otherwise you can work from home or come into our awesome office in Liverpool Street
🌍 2 week remote working policy
💻 The best equipment for everyone to work with
Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best.
At Hook, we embrace diversity in all its forms and are committed to creating an inclusive workplace where everyone feels valued and respected. We encourage applications from individuals of all backgrounds, experiences, and perspectives, as we believe that a diverse and inclusive team fosters innovation and contributes to our collective success. If you share our passion for excellence and want to contribute to a workplace that celebrates diversity, we encourage you to apply. We are an equal opportunity employer.
Our values
These are the beliefs we live by everyday. You’ll find them in every part of our business- how we hire, promote and reward our people. They represent who we are.
Customers first
We go above and beyond in everything we do; always on the lookout for ways to make our customers happier.
Leadership is a state of mind
We all behave like leaders: accountable, inspiring, and willing to play an active role across the business.
Everyone on the same team
We support each other, learn together and share in each other's successes. It's our collective responsibility.
Ambition followed by execution
We're passionate and brave, but always follow through on our big ideas, turning plans into detailed action.
Respect is our default
We treat everyone with kindness, act with integrity, and celebrate the diversity that makes our teams special.
A work-life balance like no other
Your slice of the pie
We offer equity to all employees, giving them a piece of the incredible product and company that we’re building together.
Team & Socials
We’re lucky to have an amazing office on Great Winchester Street with plenty of flexible working space, twice weekly team lunches and regular socials in and outside of London.
Wellness & Benefits
We offer private medical insurance, a flexible wellness budget as well as an annual learning and development allowance for every employee.