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London
2024-12-06
Data Scientist
The Role
Hook's mission is to reinvent how businesses engage with their customers by providing machine-learnt insights to help companies radically improve customer loyalty and revenue forecasting using data.
We’ve raised $multi-million in funding from some of the top investors in Europe and the US and have an enviable list of customers that we’re working with including some of the fastest growing companies in the world. We’re looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world’s leading workplaces for great people along the way.
One of the foundational technical challenges at Hook is to create self-service data and ML pipelines for our customers which surface useful business outputs like churn and upsell prediction.
Responsibilities:
You will wear many hats as a data scientist at Hook. Your day-to-day will include:
- Deeply understanding product problems for anchoring machine learning solutions
- Getting embedded in customer implementations and delivering high quality models
- Assessing the quality and completeness of data from different sources
- Using different machine learning and statistical techniques and evaluating their performance
- Clearly communicating with internal and external stakeholders to explain model results and underlying data
- Collaborating in a team with technical and non-technical colleagues
- Owning significant parts of our data science processes and proposing and leading new improvements
- Continuously monitoring model performance and ensuring high quality consistent results
There’s a lot going on - you’ll be building a brand new category of SaaS product! The more you want to be involved, the more you will find there is to do and the more impact you will have on our joint success.
Requirements
We're looking for an ambitious self-starter who wants to be part of an early-stage company full of amazing talent and with a global vision.
- Strong product mindset with a keen interest in using data to solve customer problems
- Experience working with different machine learning and statistical modeling techniques
- Experience working with data and machine learning products in production
- Excellent communication skills, with the ability to effectively collaborate and convey ideas to diverse stakeholders
- Experience working with Python and different data and ML libraries
- Experience working with SQL and relational databases
Desirable: Experience/interest in working with LLMs in production
Benefits
💸 £60,000 - £95,000 (depending on experience)
🏖️ 27 days holiday (option to buy and sell holiday) + bank holidays
📈 Generous stock options
🏥 Private health insurance so you can get the best care you need
🧘 Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food
📚 Annual learning & development budget for every employee
🏢 Flexible working - we’ll all come together two days a week but otherwise you can work from home or come into our awesome office in Liverpool Street
💻 The best equipment for everyone to work with
Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best.
At Hook, we embrace diversity in all its forms and are committed to creating an inclusive workplace where everyone feels valued and respected. We encourage applications from individuals of all backgrounds, experiences, and perspectives, as we believe that a diverse and inclusive team fosters innovation and contributes to our collective success. If you share our passion for excellence and want to contribute to a workplace that celebrates diversity, we encourage you to apply. We are an equal opportunity employer.
London
2024-11-19
Sales Development Representative
The Role
Description
Hook's mission is to empower subscription businesses with machine learning in order to help them improve customer loyalty and revenue generation from existing customers.
We’re a Series A company who have raised $multi-million in funding from some of the top investors in Europe and the US (e.g. Balderton Capital and Lightspeed) and have an enviable list of customers that we’re working with including some of the fastest growing companies in the world. We’re looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world’s leading workplaces for great people along the way.
What you will do:
As a Sales Development Representative, your job will be to lay the foundation for the rest of the sales team by engaging with customers and prospects, helping them understand the benefits of Hook and progressing them in the sales process. You will play a pivotal role in driving revenue growth by generating high-quality leads, qualifying prospects, and setting up meetings for our sales team.
- Conduct outbound prospecting activities, including cold calling and emailing to generate new leads and opportunities.
- Continuously improve key sales metrics, such as response rates, engagement rates, and conversion rates.
- Consistently meet or exceed monthly/quarterly sales targets for lead generation and opportunity creation.
- Having in-depth conversations with prospective customers about their needs and communicating those needs to the rest of the team- you will be responsible for helping us stay customer-first.
- Represent Hook at industry events and conferences
- Sales training and development courses to develop you as a sales expert
- Keeping up to date on sales and customer success trends to increase your credibility in the industry e.g. subscribing to blogs/podcasts, reading books, researching case studies.
Requirements
- We don't require previous SDR experience!
- You are relentless in your pursuit of success, leaving no opportunity unexplored.
- Curiosity drives you forward; you are constantly asking questions and seeking new knowledge.
- You prioritise collaboration and teamwork, recognising the value of diverse perspectives.
- Balancing multiple conversations at different stages comes naturally to you, ensuring each interaction adds value for the customer
Benefits
💸 £35k base salary + £15,000 OTE
🏖️ 27 days holiday (option to buy and sell holiday) + bank holidays
📈 Generous stock options
🏥 Private health insurance so you can get the best care you need
🧘 Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food
📚 Annual learning & development budget for every employee
🏢 Flexible working - we’ll all come together three days a week but otherwise you can work from home or come into our awesome office in Liverpool Street
🌍 2 week remote working policy
💻 The best equipment for everyone to work with
Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best.
At Hook, we embrace diversity in all its forms and are committed to creating an inclusive workplace where everyone feels valued and respected. We encourage applications from individuals of all backgrounds, experiences, and perspectives, as we believe that a diverse and inclusive team fosters innovation and contributes to our collective success. If you share our passion for excellence and want to contribute to a workplace that celebrates diversity, we encourage you to apply. We are an equal opportunity employer.
London
2024-11-15
Tech Talent Partner
The Role
Hook's mission is to empower subscription businesses with machine learning in order to help them improve customer loyalty and revenue generation from existing customers.
We’re a Series A company who have raised $multi-million in funding from some of the top investors in Europe and the US (e.g. Balderton Capital and Lightspeed) and have an enviable list of customers that we’re working with including some of the fastest growing companies in the world. We’re looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world’s leading workplaces for great people along the way.
About the role:
As our Tech Talent Partner you'll play an integral role in one of Hook’s core priorities - Hiring, to help us scale our team & business!
You will help shape how we attract, assess, and hire top talent, helping us continue to build an inclusive and transparent hiring process & culture. You'll work closely with hiring managers and interviewers, sharing best practices in talent sourcing, to elevate our recruiting efforts. At Hook, we're committed to providing a great candidate experience that helps individuals grow in their careers. You'll also have the opportunity to support initiatives like process improvements, employer branding projects, and strategic partnerships, driving meaningful change across the organization to help set us up for success as we look to scale next year.
What you will be doing:
- Manage the full cycle of recruiting candidates from sourcing through to close with a focus on the tech roles in the business i.e. Software Engineers, Data Scientists and Technical Implementation Consultants
- Keep our hiring bar high and be a talent consultant to both candidates and hiring managers
- Meet with hiring managers regularly to understand priority roles, desired competencies, team culture, position profile, and other key success factors to help us scale
- Advise hiring managers on sourcing strategies based on market data
- Consistently measure and track all aspects of the recruiting funnel to effectively report these to the hiring teams
- Work with our existing team to build process and implement best practices to hire top talent into engineering and product roles
- Help build our employer brand & hiring culture here at Hook
Requirements
- Experience in an in-house talent role with key experience hiring for tech teams
- Desirable: Hiring engineers with python, machine learning and data experience
- Experience working in start-ups/scale-ups in a high-growth, rapidly changing environment
- Proactive - talent is an area where proactivity and consistency leads to the best candidates and smoothest candidate experience. You outreach proactively and go find the best talent, you don’t wait for it to find you.
- Creative networker - you love finding new sources for candidates and work hard at forging and maintaining an exceptional network of talent
- Data-centric in your approach - you use key talent acquisition metrics to measure our hiring performance and identify areas for improvement
- Culture champion - you will be the first person to meet candidates therefore are the first impression of our brand. You are passionate about culture and seek to create and maintain a brilliant impression of our people.
Benefits
💸 £50,000- £70,000
🏖️ 27 days holiday (option to buy and sell holiday) + bank holidays
📈 Generous stock options
🏥 Private health insurance so you can get the best care you need
🧘 Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food
📚 Annual learning & development budget for every employee
🏢 Flexible working - we’ll all come together three days a week but otherwise you can work from home or come into our awesome office in Liverpool Street
💻 The best equipment for everyone to work with
Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best.
Our values
These are the beliefs we live by everyday. You’ll find them in every part of our business- how we hire, promote and reward our people. They represent who we are.
Customers first
We go above and beyond in everything we do; always on the lookout for ways to make our customers happier.
Leadership is a state of mind
We all behave like leaders: accountable, inspiring, and willing to play an active role across the business.
Everyone on the same team
We support each other, learn together and share in each other's successes. It's our collective responsibility.
Ambition followed by execution
We're passionate and brave, but always follow through on our big ideas, turning plans into detailed action.
Respect is our default
We treat everyone with kindness, act with integrity, and celebrate the diversity that makes our teams special.
A work-life balance like no other
Your slice of the pie
We offer equity to all employees, giving them a piece of the incredible product and company that we’re building together.
Team & Socials
We’re lucky to have an amazing office on Great Winchester Street with plenty of flexible working space, twice weekly team lunches and regular socials in and outside of London.
Wellness & Benefits
We offer private medical insurance, a flexible wellness budget as well as an annual learning and development allowance for every employee.